Register  |   Contact Us  |  Log in

Marketing Communications

From the Road

Glocalization – Catchy Buzzword or Required Marketing Capability?

currencyThose who live and breathe marketing have a problem: we can never fully unplug. Marketing follows us wherever we go. The TV ads, the social media forums, the direct e-mail – there’s a constant wondering of the strategic idea behind a campaign, whether the target audience was properly selected, and whether the channel mix works. Or perhaps this is just me and I’m projecting. Let’s move on.

Following my last post on globalization and its ramifications for the structure of global marketing functions, I spent a week trying to unplug in Italy (thank you, Starwood points). What spurred the above introduction was the amazing difference in marketing communications techniques required in the Italian market versus the United States – both industrialized Western countries with heavy penetration of traditional and digital media. Similar on paper, far different in practice. Read More »

Cutting Edge

How to Generate 2,000 Customer Tweets About Your New (B2B) Product in 1 Month

Launching a new product and want customer advocates to help spread the word for you?  See what you can learn from National Instruments’ LabView product launch (a software program for engineers).  The launch campaign, which won MLC’s 2009 B2B Marcomm Awards, generated more than 2,000 customer tweets and 80 customer blog posts in just one month.

What was their secret?  Building platforms and content around customer needs – not their own product launch.  Read More »

Cornerstones

Are Mixed Messages from Sales and Marketing Leaving Your Customers Confused?

Customer ConfusionHistory is ripe with famous feuds: the Capulets and Montagues, Alexander Hamilton and Andrew Burr, or, as I glibly noted in a previous post, Peggy and Al Bundy.  Enter Sales and Marketing to the fray: often at odds, though truly dependent on one another for the successful operation of any given company.  If early results from our sales and marketing alignment diagnostic are any indication, the two groups have managed to find at least some common ground: commercial messaging is crucial … and it’s something we’re not very good at it. Read More »

Cornerstones

Can Consumers Name Your Commercial in Just 3 Seconds?

iStock_000005697102XSmall - is management for mePerhaps you’ve seen episodes of Name That Tune on the Game Show Network (or maybe you’re old enough to remember when it was a hit in the 1970s).  Regardless, contestants competed to identify a song by listening to as few notes as possible.  I was reminded of that show while watching commercials during the Olympics last week.  Within the first few seconds of seeing a new ad, I knew it was for McDonald’s.  There were no golden arches or kids eating French fries to help me; there was just a vibe, an emotional connection that immediately made me recognize the ad as McDonald’s.

In an age when brands are identified by an icon like a duck or gecko, a recognizable sound like the deep voiceover of Morgan Freeman, or a celebrity spokesperson, I found it refreshing to see an ad that relied on none of those but still made a lasting and memorable impression. Read More »

Cutting Edge

How To Take Advantage of Social Media in Highly Regulated Environments

Traffic ConesWe recently hosted a conference call that gathered progressive marketers from highly regulated industries (like pharma, financial services, and healthcare) to discuss how companies facing strict legal constraints could make the most of social media.  Here’s what they suggest: Read More »

Cutting Edge

The Digital High-Performer

If your web site was one of your sales reps—out there on the road, entering prospects’ offices, and making his best pitch—would he be a high-performer: informed, thought-provoking, and persuasive?  Or would he behave more like the typical low-performer: talking at length about your company’s history; describing products and services in an indiscriminate, “dump truck” fashion; asking unnecessary, tedious questions; making bold claims that outstrip anything your company can actually deliver on?  Read More »

Cornerstones

Are You Removing Mountaintops to Squeeze Savings from Your Agencies?

MTR1

Mountain: Post-Mountaintop Removal

2009 was a year of taking sledgehammers to budgets, not least agency spend.  Many marketers have relied on the equivalent of mountaintop removal to get at those agency savings.  They’ve launched agency reviews or have consolidated agency relationships.  These approaches are imprecise, crude and unsightly—but can be effective in reducing spend. 

However, most of these marketers will be under continued budget pressure in 2010.  The problem with mountaintop blasting is that, once you do it, you can’t play that card again (uh, the top of the mountain is gone).  So what are marketers to do to find additional cost savings that won’t harm communications quality?  Read More »

Cutting Edge, From the Road

How Social Media Will Change Your Job | Member Predictions

Railway switches and sun spots, close-upIt’s that time of year again – predictions and “what’s in/what’s out” lists.  Thought I’d jump onto the bandwagon by sharing some of the themes we’re hearing from leading B2C marketers as we ask them “what’s next?” for marketing.  Here are a few of the more provocative ways F1000 executives think your job is likely to change in the decade ahead. Read More »

Cornerstones

Your Agency Roster is an Authenticity Millstone (Not in a Good Way)

In my last post, I wrote about the ever higher authenticity expectations that consumers have of their brand interactions.  To meet those expectations, marketers spend millions with agency partners and agonize over how to structure their agency rosters. 

IntCost

Click Image to Enlarge

In fact, we found that two-thirds of clients are establishing lead or full-service agency partnership models in hopes of achieving integrated communications.  But if you ask clients their likelihood of recommending their current agency partners on their ability to deliver the most target-resonant creative or touchpoint ideas, you get embarrassing NPS scores (see the graphic at left). 

What gives?

Here’s the problem: the cast of characters on the typical agency roster is too far removed from today’s target audiences to routinely and convincingly clear a higher authenticity bar.  Read More »

Cornerstones, Cutting Edge

MLC’s 2009 B2B Marcomm Awards Finalists

Red CarpetWe may not have the jet-set, champagne-fuelled ceremonies of the B2C ad world, but our 2009 B2B MarComm Awards are just as exciting, if somewhat lower scale. 

MLC Members can access the links in this post, including our showcase of all 50 entries to see the high quality of work and get ideas for your own campaigns. Despite the consistently high standard across campaigns, we had to select a few that stood out from the rest.

We are pleased to announce 8 finalists that excelled in terms of campaign focus, target understanding, message relevance, and channel impact:

2009 MLC B2B Marcomm Awards Finalists

Read More »