Carol Bartz, CEO of Yahoo!, recently identified the volume of information flow as one of the largest challenges facing corporate leaders today. In marketing, the issue is not simply one of volume but of information richness. Well beyond the reams of rational data about customer click-thru rates, viewing behavior, etc., the emotion and human insight embedded in unstructured information available via social media (e.g., dialogues, comments, ratings) elevates this challenge for marketers above volume alone. Read More »



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